Frequently Asked Questions — Elefun Elephant Sanctuary
1. What activities do you offer at Elefun?
We offer ethical elephant experiences including feeding, painting with natural colors, guided walks, bathing (seasonal), and educational sessions. Some combined Jaipur tours are available as well.
2. How do I book and pay for a visit?
Bookings are accepted only through our official website, email, or WhatsApp. Payments can be made via the booking page or the payment methods listed during checkout. Avoid third-party agents — please confirm with our official contacts.
3. Do you offer pickup and drop from Jaipur?
Yes — pickup & drop within Jaipur city is available for many packages. Pickup details are confirmed after booking. Contact us for pickup availability for your date and location.
4. Are your activities ethical and safe for elephants?
Absolutely. Elefun focuses on elephant welfare. Activities are designed to be low-stress and ethical — using natural paints, limited physical contact, and veterinary care when needed. We prioritize the animals’ comfort at all times.
5. What are your opening hours and seasonal restrictions?
We usually operate daily (check site header/footer for current hours). Note: elephant bathing/showers are typically unavailable in colder months (e.g., October–March). Always confirm availability for your chosen date.
6. Is there an age limit or health restriction for visitors?
Families are welcome. Very young children, pregnant visitors, or guests with certain mobility or health issues should consult our team before booking. Some activities (like close interaction or walks) may have age or height recommendations.
7. Can I volunteer or do a longer stay program?
Yes — Elefun runs volunteer programs and immersive experiences. Volunteer opportunities vary seasonally and often require advance application, a fee, and minimum stay requirements. See our "Volunteer with Elefun" page for details.
8. What is your refund & cancellation policy?
Cancellation and refund policies depend on the product or tour booked. Please read the Refund & Cancellation page linked in the footer or your booking confirmation, or contact our booking team for your specific reservation.
9. Is photography allowed? Any rules I should follow?
Yes — photography for personal use is welcome, but please be respectful: no flash close to the animals, avoid sudden movements, and follow the guide’s instructions. Commercial photography may require prior permission.
10. How can I be sure I'm booking through Elefun and not a scam?
Book only via our official website, email addresses, or the official WhatsApp/phone numbers listed on the site. We advise against third-party promises, and we list our official contact numbers and emails on every page. If in doubt, contact us directly to verify.